Find everything you need to set up your shop, manage your team, and keep customers flowing. Search guides, watch tutorials, or browse FAQs.
Prefer human help? Contact Support — we'll respond quickly
New to WalkinOnline? Tick items as you go.
Go to walkinonline.com -> click Get Started -> enter details -> Register -> log in to Dashboard.
Scan daily insights (wait times, customers) and review historical transactions in calendar view.
Shops -> Create New Shop -> add name, address, hours, timezone -> Create Shop.
Employee Management -> Add Employee -> name + email -> set availability -> Save.
Services -> Add Service -> name + duration + price -> Save.
Employee page -> Services -> tick the services each employee can perform.
Queue Dashboard -> update statuses (Checked In / In Service / Completed / Cancelled) for walk-ins & appointments.
Open Walk-In Screen on a TV/monitor to show live queue, wait times, and who's being served.
Complete guide from signup to full shop functionality. Learn how to set up your employeeshop, manage services, and configure your shop settings.
Learn how to manage your queue dashboard, handle customer check-ins, and efficiently manage your employeeshop operations.
Step-by-step guide for customers to check-in and book appointments from the shop page. Learn how to navigate the customer experience.
Owner adds you in Employee Management -> you receive welcome email with login.
Go to walkinonline.com -> enter your email + password -> open Employee Dashboard.
Review performance, average service duration, and today's schedule at a glance.
Appointments page -> set status (Scheduled / Checked In / In Service / Completed / Cancelled / No Show).
Schedule page -> Add Schedule -> set start & end -> apply to multiple days if needed.
Left: walk-ins Right: appointments -> update progress directly from each card.
Search by name or location -> open View Details for your shop.
See contact, hours, and current wait time to plan your visit.
Quick Check-in to join now or Schedule Appointment for later.
Name + phone + party size (e.g., John: 2 people).
Select service (e.g., Haircut) and preferred employee (e.g., Adam).
See queue number (e.g., #1) with live wait time (e.g., 0 min).
Your check-in appears instantly for staff in the Queue Dashboard.
Ensure employee schedules are current. This prevents double bookings and keeps wait times accurate.
Place a screen in your lobby to show the live queue so customers feel informed without asking.
Let customers pick services and employees ahead of time — it reduces front-desk workload.
Review daily insights to balance workloads and improve service times.